Privacy Policy

Effective date: 20 October 2026  |  Last updated: 20 October 2026

This Privacy Policy explains how Hina Spa & Massage Center ("Hina Spa", "we", "us" or "our") collects, uses, shares and protects personal information when you visit hinaspa.com (the "Website"), contact us, or book a treatment. By using the Website you agree to the practices described here.

1. Who we are

Hina Spa & Massage Center is a day spa located at The Onyx, Plot 28-29, Affiliated Commercial Area, Street 88, Northern Strip FECHS, E-11/2, Islamabad 44000, Pakistan. We are responsible for the personal information collected through this Website. You can reach us at info@hinaspa.com or +92 329 7710489.

2. Information we collect

Information you give us

When you use our booking/contact form, message us on WhatsApp, call or email us, we may collect:

• Your name, email address and phone number
• The service you are interested in and your preferred date
• Anything you write in your message, such as preferences or special requests

Please do not send us detailed medical information through the Website. If a health condition is relevant to your treatment, tell your therapist in person at your appointment.

Information collected automatically

When you visit the Website, our hosting provider and third-party services (such as Google) may automatically collect technical information, including your IP address, browser type, device type, operating system, pages visited, referring website, and the date and time of your visit. Some of this is collected through cookies, described in section 4 and our Cookie Policy.

3. How we use your information

• To respond to enquiries and manage bookings – to confirm appointments, answer questions and share our service menu and rates.
• To protect the Website – to detect spam and abuse of our forms (using Google reCAPTCHA).
• To measure and improve our advertising – to understand which Google Ads campaigns lead to enquiries.
• To show advertising – the Website may display ads served by Google AdSense (see section 5).
• To meet legal obligations – where we are required to keep records or respond to lawful requests.

We do not sell your personal information. We will not send you marketing messages unless you have asked us to or agreed to receive them, and you can opt out at any time.

4. Cookies and similar technologies

Cookies are small text files stored on your device. We and our partners use them to make the Website work, remember your cookie choice, measure advertising and, where permitted, show personalised ads. When you first visit, a banner lets you accept or reject non-essential cookies, and you can change your choice at any time using the "Cookie Settings" link in the footer. Full details are in our Cookie Policy.

5. Google AdSense and advertising

We use Google AdSense to display advertisements on the Website. In line with Google's requirements:

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this Website or other websites.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to this Website and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ads Settings. Alternatively, you can opt out of some third-party vendors' use of cookies for personalised advertising at www.aboutads.info/choices or, in the EU/UK, www.youronlinechoices.eu.
• If you opt out of personalised advertising, you may still see ads, but they will be less relevant to you.

Other third-party vendors or ad networks may also serve ads on the Website. Learn more about how Google uses information from sites that use its services at How Google uses information from sites or apps that use our services.

We also use Google Ads conversion tracking to measure when someone who clicked one of our ads sends a booking request or contacts us on WhatsApp. This uses cookies and does not give us your name or contact details.

6. Third-party services

The Website uses the following third-party services, each of which processes data under its own privacy policy:

7. When we share information

We only share personal information:

• with service providers that help us run the Website (such as our web host) and only as needed for that purpose;
• with the third-party services listed above, as described;
• when required by law, regulation or a valid request from a public authority in Pakistan; or
• to protect the rights, safety or property of Hina Spa, our guests or others.

8. How long we keep information

We keep booking and enquiry details for as long as needed to respond to you and manage your appointments, and generally no longer than 24 months after your last contact with us, unless we must keep it longer for legal reasons. Cookie lifetimes are listed in our Cookie Policy.

9. Security

We use reasonable technical and organisational measures to protect your information, including encrypted (HTTPS) connections, spam protection on forms, and restricted, password-protected access to enquiry records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights and choices

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct or delete it;
• object to or restrict certain uses, or withdraw consent you have given;
• opt out of personalised advertising (see section 5) and change your cookie choices at any time.

To make a request, email info@hinaspa.com. We will respond within 30 days and may need to verify your identity first.

11. Children's privacy

The Website and our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has sent us information, contact us and we will delete it.

12. International visitors

We are based in Pakistan. Some of the third-party services we use, such as Google, may process data on servers outside Pakistan. Visitors from the European Economic Area, the United Kingdom and Switzerland are asked for consent before non-essential advertising and measurement cookies are used.

13. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.

14. Contact us

See also: Terms & Conditions · Cookie Policy · Disclaimer